August 3, 2016

Booking terms & conditions

Confirmation and deposit

As per our company policy, booking will only be confirmed on receipt of advance deposit.

  • All-inclusive multi-day tour: at least 20% of the total package.
  • Day trip and single travel service such as car rental, air tickets bookings or hotel reservations: full payment.

Please note the wire transfer may take up to a week before the deposit activates our account. The booking reservations will be launched only after we receive the deposit.


Deposit can be settled online (Paypal), by cash or bank transfer upon your confirmation. The balance can be paid by cash or credit cards three days at least before the trip departure or the use of our service.

If payment is made by other mean than cash, bank charges will be for sender.

Credit card payment

If you would like to settle the balance with your credit card, you can pass by our office or we can also send an accountant to your hotel before the day of departure. We will need about 10 – 30 minutes for processing. The amount will be stated in Vietnam Dongs as it is required by the Vietnamese Law. There will be an extra charge as follows:

  • Visa or Master card: 3%
  • Amex: 4%

A copy of your passport is required. No refunds are available.

Other method of payment

If you want to pay another method please call us at ++84 12 55 97 55 99 or send us an email to


There is no fee for any amendment you make prior to your final confirmation/payment. Otherwise, cancellation fees may may be charged (subject to Lotussia Travel’s supplier policy). We will launch the booking reservation immediately after we receive your final confirmation/payment of deposit and starting from that point, service’s amendment/cancellation fees may be applied by our local service providers such as hotel, restaurants, airlines companies…

We will not charge you if our service providers do not charge us.


Lotussia Travel must be informed in writing. Cancellation charges would be effective from the date we receive advice in writing and cancellation charges would apply as follows:

  • From 31 days and up: No charge
  • From 30 days to 15 days: 10% of the total tour/service costs
  • From 14 days to 8 days: 30% of the total tour/service costs
  • From 7 days to 1 day: 50% of the total tour/service costs
  • No show: 100% of the total tour/service costs


The detailed program and flights are subject to change without prior notice and in accordance with the weather conditions and daily operations flights. Consequently, itinerary concerned might be adjusted. If this occurs, however that it is done as a courtesy to participants and Lotussia Travel can not be held responsible for denied boarding, nor for additional costs occurred.